Patient Success Stories
The CCM nurse talked with a pacemaker patient who stated that sometimes he had a burning pain in his chest but said it usually resolved quickly. The nurse encouraged the patient to call his cardiologist to discuss this symptom. Subsequently, the patient made an appointment and had a heart cath done. Blockages were found during the procedure and the patient was scheduled for open heart surgery.
During a monthly check-in call, the CCM nurse spoke with the patient about the importance of blood pressure monitoring. The patient stated he was only monitoring his blood pressure occasionally. The CCM nurse encouraged the patient to monitor his blood pressure daily and keep a written record to share with his doctor.
The following month when the CCM nurse called, the patient said he had begun monitoring his blood pressure as suggested and discovered it was elevated. He took the readings to his physician and his blood pressure medication was increased. He was very thankful for the education and encouragement.
During a monthly call to a urology patient, the CCM nurse discovered the patient had not urinated in two days. The patient maintained he was fine and didn’t have time to see the doctor because he was preparing to go on a trip. The CCM nurse educated the patient on the importance of urinating daily and convinced him to see his urologist prior to his trip.
It turns out the patient was close to becoming septic prior to his doctor visit. He was successfully treated and thanked the CCM nurse for their encouragement and education.
In a routine call with their care team coordinator, a chronic care management patient said she was going to have to miss her urinary surgery next week because she didn’t have transportation. The care team coordinator did a little research and was able to arrange for an area agency to take the patient to and from her appointment so she didn’t have to miss it.
A chronic care management patient had incontinence issues and was embarrassed about having to purchase supplies in public. The care team coordinator helped the patient get set up with an online subscription service and the patient is now having supplies discreetly delivered to her front door.
During a monthly CCM call, a patient noted he was having urinary tract infection symptoms. It turns he did not live close to the office and he was hesitant to make an appointment. The care team coordinator arranged for the patient to go to a lab near his home for a urine test. The office was then able to treat him without him having to make an additional in-person appointment.